Many people are surprised to learn the scale of modern general practice.
At Horizon Healthcare, we provide healthcare services for more than 29,000 patients across Derby from our Burton Road and Mackworth surgeries.
Supporting a patient population of this size requires a large and diverse team of healthcare professionals working together to provide safe, effective and accessible care.
More Than Just Doctors and Receptionists
When many people think of a GP surgery, they often think of doctors and reception staff.
In reality, modern primary care involves a much wider team of professionals working together to support patients with different healthcare needs.
Horizon Healthcare employs approximately 80 members of staff across a range of clinical, administrative and support roles, with further recruitment continuing as the practice grows.
A Wide Range of Healthcare Professionals
Our teams include:
- GPs
- Urgent Care Team
- Nursing Team
- Clinical Pharmacists
- Prescription Team
- Reception and Patient Support Team
- Secretarial Team
- Clinical Administration Team
- Long Term Condition Team
- Mental Health Team
- Safeguarding Team
- Health and Wellbeing Coaches
Each team plays an important role in supporting patients and helping them access the most appropriate care.
Working With Partner Organisations
In addition to our directly employed teams, patients may also receive support from healthcare professionals working alongside the practice through partner organisations.
These services may include:
- First Contact Physiotherapists
- Social Prescribers
- Care Coordinators
- Drug and Alcohol Services
- Community Services
- Specialist NHS Services
By working closely with a range of healthcare professionals, we can help ensure patients are directed to the most appropriate service for their needs.
Supporting Thousands of Patient Contacts Every Month
Every month, Horizon Healthcare processes thousands of:
- Appointment requests
- Prescription requests
- Test result enquiries
- Administrative requests
- Online contacts
- Telephone calls
Behind every request is a team of staff working to ensure patients receive the support, advice or care they need.
Investing in Patient Access
As our patient population has grown, we have continued to invest in services designed to improve access and convenience for patients.
Recent developments have included:
- In-house phlebotomy services
- Online registration
- NHS App integration
- Automated telephone services
- Improved patient information and online resources
Our aim is to provide patients with multiple ways to access healthcare while ensuring support remains available for those who prefer traditional methods of contact.
Looking to the Future
Healthcare continues to evolve, and so do patient expectations.
Horizon Healthcare remains committed to improving access, developing services and supporting the health and wellbeing of our growing patient population.
By combining experienced staff, modern technology and strong partnerships with other healthcare providers, we continue to look for ways to deliver the best possible service for our patients.
New Patients Welcome
Horizon Healthcare welcomes new patient registrations from Derby and the surrounding areas.
If you are looking for a GP practice that offers a large multidisciplinary team, a wide range of services and multiple ways to access care, we invite you to find out more about joining Horizon Healthcare.