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Introducing our new automated telephone system!

We’re excited to introduce our new automated telephone system, designed to make it quicker and easier for you to manage routine requests without waiting in a call queue.

What can you do using the automated system?

You can now complete a range of tasks without speaking to a receptionist, including:

  • Ordering repeat prescriptions
  • booking a medication review
  • booking with either the mental health team, drug and alcohol team, dietitians or first contact physio
  • Requesting a fit note (sick note)
  • Checking test results
  • Cancelling an appointment
  • Requesting general practice contact
  • Chasing a referral
  • Requesting or chasing reports, forms, or letters

To access the automated system, call us on: 01332 502735

Coming soon: Nurse appointment booking

We’re working behind the scenes to add nurse appointment booking to the automated system. This feature will be available soon. Watch this space for updates!

Need to see a GP or the acute team?

If you need to book an appointment with a GP or our acute team, please continue to call our 01332 737777 to speak with one of our patient co-ordinators.

Keep Your Contact Details Up to Date!

To use the automated service, your telephone number must be up to date. If you’ve recently changed your number, please let us know so we can update our records. Change your personal details

Helping to free up the main line

We hope that giving people the option to manage all routine appointments and administrative queries via our automated system will free up the main line for those who really do need to speak with us.

Future improvements

We’re also working on integrating the automated system into our main telephone menu, making it even more accessible. Keep an eye out for more exciting changes we have planned for this year!

Thank you for your patience and support as we continue to improve our services.

Horizon Healthcare

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Latest Surgery News

Phone System Issue Resolved.

26th February 2025

We have been informed that the recent issues with our phone system have now been resolved. The greeting message when…

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Google reviews

Fernanda SouzaFernanda Souza

13:13 03 Oct 24
– Lately, the staff has been more kind to people. But I’ve not been… seen by a doctor for a while, always a nurse or a paramedic.- I have health issues that I deal with for a couple of years and when addressed to the doctors they don’t care because the scan was not done in this country.- I have had health issues I have been struggling for a while and it is affecting my mental health and the doctors don’t send me for further tests. The doctor once said they would not refer me because the exams are expensive.- for the last 4 weeks I’ve been struggling with sinuses and went to the doctor in the third week. I took a British friend with me to make sure I was well-treated. The nurse was nice and examined me correctly. She gave me antibiotics and told me to go back in 5 days in case I was not better. I am feeling pain in my back due my lungs. Called the doctor on Monday. There was no appointment. The doctor called and gave me steroids and said it was not better to go in. I did go in today. The paramedics heard my lungs with my shirt and hoodie in. He said he couldn’t hear a thing. My throat started to hurt. He didn’t have a look. He said it was probably a bacteria and that he couldn’t do much. He was very kind. But I’ve been struggling with my breath, getting worse and not even an x-ray is asked to check what is really happening with my lungs.- I have fibroids in my womb. I have a hernia on my tummy. I need to be checked in my gastro system due to the amount of polypus already taken from this area for biopsy. My mum died with cancer. I took medicine for thyroid for most part of my life and they just took me out here.- The mental health doctors are the only ones who listen to you properly.- All the stress about being unbelievable tired and ill constantly has affected my mental health.- I pay £1025 a year (3 years in a goal each time) on my visa for the NHS. I pay for my prescriptions. And I can’t have any of my health issues treated with dignity.- I serve the community as a volunteer in the country and to do that is unbelievable.- The hospital once refused to do a test because I didn’t accept the way they wanted to do it. And the nurse even said I don’t pay to do my scans here when I actually do.- It’s unbelievably frustrating. With the doctors here in this practice I never get to the bottom of any of my health issues.- today I came home depressed and wanted to leave this country because even though I pay a fortune to the NHS, I am not treated with dignity.read more

Jithin KrishnaJithin Krishna

09:19 03 Oct 24

PHIL HARRISONPHIL HARRISON

20:51 02 Oct 24

Habeebur Rahman SHabeebur Rahman S

09:03 02 Oct 24
Really excited about their call back service, getting appointment… becomes easy and convenient for me…read more

Marion FisherMarion Fisher

11:10 04 Sep 24
I’ve recently had a phone call appointment as a follow up from an… electro cardiogram. Thankfully no further medication or surgical procedure is necessary which was explained in a letter from the hospital. The follow up from the surgery was reasonably soon afterward, about 2/3 weeks. As the letter had made plain that I was in no need of further intervention, I was quite happy with this. The doctor I spoke to was very pleasant and asked if I had any further questions. I hadn’t. Thank youMarion Fisherread more

Cheryl NeilCheryl Neil

09:53 07 Aug 24
The advanced nurse practitioner I saw was amazing, so helpful and… friendly.My only bug bear regarding my visit was.. after checking in at the self check in kiosk/screen and receiving a ‘you have checked in successfully’ message, I went and took my seat in the waiting area. But apparently you are supposed to wait longer at the screen for the next page to appear as it tells you what floor you need to go to, nothing on the successful check in screen tells you there is more information to come. Ended up sat in the wrong waiting area. Feels like it should be an easy fix which would help the surgery run more efficiently.read more

Alex Newton MuneneAlex Newton Munene

13:51 02 Aug 24
HiWhat can I say, from me calling to book an appointment to me… getting to be seen was probably something I have never experienced before. The whole process was so smooth to the point that when I got my first opportunity to share my experience, I was saying all this good things about the practice. Great staff from the phone to the receptionist and the GP, its was fluid. Keep up the good workread more

Foluke FaithFoluke Faith

15:46 22 Jul 24
I had a great experience at my GP appointment. After calling in, I… was given a same-day appointment, which was incredibly convenient. Dr. Lee provided excellent care, addressing all my concerns thoroughly. The receptionists were beautiful and welcoming, contributing to a pleasant visit. Overall, I’m very satisfied with the service I received.read more

Martin ReidMartin Reid

18:47 27 Jun 24
I was very pleased with the efficient call back service. My… appointment was pretty much on time. My doctor was efficient and attentive, the consultation was brief but effective, I received an amendment to my prescription by text five minutes after my appointment which meant my doctor had time to reflect and amend. I was contacted by the hospital the same day so the referral process was startlingly good. I was extremely impressed by this, my first gp appointment since registering as a new patient . I sought recommendations from my hospital care team about which practice I should to register with when I moved into Derby City, and this practice was very well respected by hospital staff. I can see why. Thank you for your confidence inspiring care.read more

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