At Horizon Healthcare, we welcome feedback about our services.
Whether you would like to thank a member of staff, suggest an improvement, or share your experience, your feedback helps us recognise good practice and improve the care we provide.
Thank a Member of Staff or Team
Has a member of our team gone above and beyond?
We love hearing when our staff have made a positive difference.
All compliments are shared with:
- The staff member(s) involved
- Their manager
- The wider team where appropriate
You can thank a member of staff by:
Leaving a Google Review
Leaving an NHS Review
Taking part in the Friends and Family Test
Suggestions for Improvement
We are always looking for ways to improve our services.
If you have an idea that could help improve patient care, access, communication or the patient experience, we would like to hear from you.
Whilst we may not be able to implement every suggestion, all feedback is reviewed and considered.
Share Your Experience
We value hearing about your experiences, whether positive or negative.
Understanding what works well, and where we can improve, helps us develop our services and better meet the needs of our patients.
Before You Submit Feedback
The Feedback Form should not be used for:
- Medical problems or symptoms
- Appointment requests
- Prescription requests
- Test result requests
- Medical records requests
- Online access support requests
Please use the appropriate service or form available on our website for these requests.
Formal Complaints
If you would like to make a formal complaint about our services, please visit our Complaints Page.
Our Complaints Page explains:
- How to make a complaint
- What happens next
- Expected response times
- Independent support available to you
We Listen and Learn
Patient feedback plays an important role in helping us improve.
We regularly review feedback received through all channels and use it to identify opportunities to improve our services, patient experience and access to care.
Thank you for taking the time to share your views with us.