You can order your repeat prescriptions in several ways. The quickest and easiest method is online.
📲 Order your prescription online (recommended)
The fastest way to request your medication is online using:
• The NHS App
• Our online services
These services allow you to view your repeat medications and request only what you need.
Ordering online helps us process your request more quickly and reduces waiting times on the phone.
📞 Other ways to request your prescription
If you are unable to use online services, you can:
• Use our automated telephone service (available 24 hours a day). This will only work if you have been sent a PIN code.
Call 01332 502735 → Option 3 → follow the prompts
• Use the Medicine Order Line (MOL)
Online: derbyshiremol.nhs.uk
Phone: 0115 855 0260
We do not take repeat prescription requests over the phone, by email, or on paper. This is to reduce the risk of errors and ensure your request is processed safely.
⏱️ Processing times
Please allow 3 full working days for your prescription to be processed.
Pharmacies may take additional time to prepare your medication.
📦 Collecting your prescription
You will need to choose a pharmacy to collect your prescription from. This is called nominating a pharmacy.
You can:
• Select a pharmacy using the NHS App or online services
• Ask your pharmacy to set this up for you
You can change your nominated pharmacy at any time.
❓ Questions about your medication
Your local pharmacist can help with:
• Questions about your medicines
• Advice on minor illnesses
• Over-the-counter treatments
You can also visit the NHS website for further information: Medicines A to Z (nhs.uk)
📞 Prescription queries
If you would like to query your repeat medication:
Use our automated telephone service (24 hours a day)
Call 01332 502735 → Option 1 → Option 2 → Option 6
Your message will be sent directly to the correct team.
🔁 Medication reviews
If you have a repeat prescription, you may be asked to attend a medication review.
We will contact you when a review is due.
To book a routine medication review using our automated service:
Call 01332 502735 → Option 1 → Option 4
💊 Pharmacy services
Pharmacists are qualified healthcare professionals who can help with:
• Minor illnesses (coughs, colds, sore throats, aches and pains)
• Medication advice
• Over-the-counter treatments
Many pharmacies are open evenings and weekends, and no appointment is needed.
Most pharmacies also have a private consultation room.
👉 Some pharmacies can now provide certain treatments, including ongoing contraception, without needing to see a GP.
💷 Prescription charges
Find out more about prescription charges on the NHS website.
♻️ What to do with old medicines
Take unused or unwanted medicines to a pharmacy or bring them to the surgery.
Do not put them in your household bin or flush them down the toilet.