Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
London Road Community Hospital,
Tel: 01332 224700
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Call or get help online now- NHS 111.
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
Contact a Nurse
Contact a Clinician
How can we help you?
Vaccinations, medication and travel advice
We offer a full travel advice and immunisation service. If you are travelling abroad please make an appointment with a nurse so you can have travel vaccinations in plenty of time (we recommend 6-8 weeks) before your journey.
Do you need vaccinations?
Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.
Let’s see what we can do…
Cross Roads Derbyshire
Established in 1979, Crossroads Derbyshire (previously Glossop Women’s Aid) has been supporting women and children suffering from domestic violence for more than 35 years. They have recently started to support men in an Outreach capacity.
Telephone: 0800 0198 668
Derby Women's Centre
Providing mental health support to women in Derby and Derbyshire is one of the key priorities.
Telephone: 01332 341633
The Elm Foundation
The Elm Foundation provides a range of services to help and support women, men and children who are affected by Domestic Abuse.
Telephone: 01246 540464
Text: 07377 400279
Helping men escape domestic abuse.
Telephone: 01823 334244
Derbyshire Autism Services
Derbyshire Autism Services (charity number 1105525) is a small and very hardworking charity, working right across Derbyshire.
They offer information, advice and guidance but above all support to children, young people and adults affected by autism – with or without a diagnosis – and their families.
Telephone: 01773 741 221
MENCAP’s vision is a world where people with a learning disability are valued equally, listened to and included.
Supporting anyone affected by the death of a baby and promoting research to reduce the loss of babies’ lives.
Carers Trust East Midlands
Carers Trust East Midlands Carers Services support over 800 family carers and the people they care for across Derbyshire. They offer a flexible, professional care service to people of all ages with a range of health conditions and disabilities.
Telephone: 0115 9628920
Supporting Carers, enabling them and their cared for to live life to the full in caring Communities.
Telephone: 01785 222365
Creative Carers is for people over 18 who look after someone living in Derby (partner, family, member, friend or relative) informally.
Telephone: 01332 22 77 11
Derbyshire Carers Association
Derbyshire Carers Association recognise that the responsibility of caring for someone who cannot manage at home without help often places great physical and emotional strain upon the Carer. Whether you care for someone for a few hours a week or for 24 hours a day, they can offer a wide range of confidential and independent services.
Telephone: 01773 833833
Derby City Council
Carers support information in Derby.
Health Watch Derbyshire
Local and national support services and information for carers in Derbyshire.
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Through this site CYPH aim to provide information and support for those working with children and young people aged 0-19 in Derbyshire to help improve health and wellbeing outcomes.
Telephone: 01246 515182
This children and young people’s service support individuals and families living across the city of Derby and South Derbyshire. They offer a range of services to support children and young people with their physical and mental health care needs.
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Want to find a club or activity in Derbyshire?
Telephone: 01773 741915
There are lots of community centres across Derby for you to use, including over 20 Council-owned centres which are leased to and managed by community groups and organisations.
They are a Derby based social activities group for adults and aim to organise a variety of events that will appeal to a wide range of interests. New members are welcome at all events.
Scouts prepare young people with skills for life. They help over 10900 members right across Derbyshire!
Walking for Health
Walking for Health offers over 1,800 free, short walks every week.
Derby Advice is a part of Derby Homes, based at the Council House providing free confidential and independent advice about money, debt, benefits and welfare rights.
Talking Mental Health Derbyshire
Talking Mental Health Derbyshire offers a range of therapies for people experiencing common psychological difficulties, such as those feeling anxious, low, or depressed.
Telephone: 0300 123 0542
Trent PTS offer many services to support you if you are experiencing: Low Mood, Anxiety and Depression, Stress, Excessive Worry or Difficulties controlling your emotions.
Telephone: 01332 265659
Derwent Rural Counselling Service
DRCS is a registered charity, working in partnership with the Derbyshire Healthcare NHS Foundation Trust and IAPT. They have counsellors and CBT therapists providing treatment throughout the county.
Telephone: 0800 047 6861
Harmless is a user led organisation that provides a range of services about self harm and suicide prevention including support, information, training and consultancy to people who self harm, their friends and families and professionals and those at risk of suicide.
Big White Wall
Join the online mental health community. Accessible any time, anywhere.
Depression advice for family and friends. When a partner, family member or friend is living with depression, your support can play an important role in their recovery.
Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.
Telephone: 0300 123 3393
No More Panic
Provides valuable information for sufferers and carers of people with Panic, Anxiety, Phobias and Obsessive Compulsive Disorders (OCD).
Rethink provide expert, accredited advice and information to everyone affected by mental health problems.
Telephone: 0300 5000 927
Free anonymous online chat for young people to discuss your mental health issues.
Disability Direct is a charity born from the idea of one man who noticed a need for good reliable information for disabled people in Derby back in 1993. The charity grew quickly securing new funding and grants and is now one of the biggest User led Organisations in the East Midlands.
Telephone: 01332 299449
In Derby we offer alcohol services and access to drug treatments for adults, and have a large family service to support those affected by someone else’s substance misuse.
Telephone: 0300 790 0265 (option 3)
Change Grow Live
Derbyshire CGL is a free and confidential drug and alcohol outreach service for young people up to the age of 19.
Telephone: 01773 303646
Derby Drug and Alcohol Recovery Service
Derby Drug and Alcohol Recovery Service is a consortium drug treatment service delivered by Derbyshire Healthcare NHS Foundation Trust, Phoenix Futures and Aquarius.
Derbyshire Recovery Partnership
Need help with a drug or alcohol problem? You’re in safe hands at the Derbyshire Recovery Partnerships.
Derby Substance Misuse Services
On this website you will find information about drug and alcohol support services in Derby, information about what the services offer and how you can get in touch with them if you or someone else needs support for drug and alcohol use.
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 9177 650
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
NA is a non-profit fellowship or society of men and women for whom drugs had become a major problem. They are recovering addicts who meet regularly to help each other stay clean.
Working in partnership with Derbyshire Healthcare Foundation Trust and Aquarius, they provide community support for people with drug and alcohol problems.
Telephone: 0300 7900 265
This service have commissioned drug and alcohol treatment services for people who need support with their own drug and/or alcohol use.
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Telephone: 0300 123 6600
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
Eating difficulties and disorders don’t just affect the sufferer, they can have wide ranging implications for all those connected to the individual. First Steps believe that support should be available for all those affected including family, carers, parents and that accessing support early can be vital in ensuring an early and sustained recovery.
Telephone: 01332 367571
Derbyshire Fire and Rescue Service
The home is generally regarded as the place where we feel safest, but it is also the place where the overwhelming majority of fire deaths and injuries occur. Many people are at risk from fire in the home, from families with young children to older people living alone. A fire can start very easily and spread with speed.
Derby City Council
Information on services to support you to live as independently as possible in your own home.
Derby City Council Community Support
Often when a person feels alone, or in need of support or care, they would like simply to get help from within their own community, Local Area Coordinators work to make things simpler.
Telephone: 01332 642565
Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. They believe in a world where everyone can love later life and work every day to achieve this.
Telephone: 0800 055 6112
At Derby Live at Home scheme, they want to enable older people to maintain their independence and live more fulfilled lives.
The Community Podiatry Service provides assessment, diagnosis and treatment to a range of patients with lower limb and foot problems.
Telephone: 01246 515635
Whatever you’re going through, they are here for you. Together, we are united against dementia.
Telephone: 0300 222 11 22
Careline is a registered charity (No. 1068801) which offers a free telephone befriending service to people living in the Derbyshire Dales and East Staffordshire.
Telephone: 01335 210353
Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.
Telephone: 0800 888 6678
The Hardy Group is centred on Derby and its surrounding areas and is a thriving group of people living with dementia, current and past carers who through their own experiences support each other along their journey with dementia.
Opportunity and Change
The aim of the programme is to support people who are:
Homeless or who are vulnerably housed
Have mental health issues
Experiencing domestic abuse
Current or ex-offenders
University Hospitals of Derby and Burton
On average, they welcome around 25 new babies into the world every day at the maternity units.
Derby and District NCT
NCT Derby and District branch is your local parent support network, helping you become the parent you want to be. The branch is led by volunteers and offers local parents and parents-to-be invaluable support, services and NCT events.
The Derbyshire Federation for Mental Health
Derbyshire Federation’s aim is to improve mental health and promote independence for clients in Derbyshire.
Telephone: 01629 733915
Derbyshire Mental Health Forum
Derbyshire Mental Health Forum are a membership organisation that provides support to voluntary sector organisations working to improve the mental health of people in Derbyshire.
Telephone: 01773 599995
Derbyshire Mind, established as a local mental health group in 1967, is an independent local association affiliated to the national charity Mind. As part of the affiliation agreement they maintain a quality management system in order to ensure rigorous standards across the network of Local Mind Associations
Erewash Mental Health Association Ltd
Anyone, anywhere, at any time can suffer from mental ill health. No-one is immune!
Telephone: 01159 308947
Grapevine Wellbeing Centre
The Grapevine Wellbeing Centre is a recognised Safe Space for anyone struggling with their wellbeing or who has any mental health condition.
Telephone: 01298 72965
Mental Health Foundation
Dedicated to finding and addressing the sources of mental health problems.
A recovery-focused charity which provides evidence-based information, advice and support to those affected by Obsessive-Compulsive Disorder.
Telephone: 03332 127 890
Rethink Mental Illness
This services goal is a better life for everyone affected by mental illness.
Telephone: 0121 522 7007
Together we can #StopStigma
And change mental health for good.
Telephone: 020 3805 1790
Mental health and wellbeing varies for everyone. So whatever your situation and needs, the charity can work with you to set and achieve your own goals, manage your mental health and emotions, and develop skills where needed to live a full and rewarding life.
Kooth provides free online counselling, support and advice to children and young people aged 11 to 19 across Derby City and County. Their qualified therapists are online 365 days a year. Monday to Friday, from midday until 22:00 and weekends 18:00 until 22:00. Children and young people can access support for any issues they may be experiencing.
Qwell provides free online counselling, support and advice to any parent or carer across Derby City and County. Their qualified therapists are online 365 days a year. Monday to Friday, from midday until 22:00 and weekends 18:00 until 22:00. Parents or carers can explore any issues with their counselling team (not solely parenting concerns). Presenting issues include; depression, self-esteem, social isolation, financial issues, stress and anxiety, parenting, suicidal thoughts etc.
Your Sexual Health Matters
Your Sexual Health Matters provides free and confidential sexual health and wellbeing services.
Telephone: 0800 328 3383
SV2 - Supporting Victims of Sexual Violence
SV2 will support you regardless of when your experience of sexual abuse or violence occurred. All genders from any age are supported with counselling for adults and children offered.
Telephone: 01773 746 115
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Family Planning Association
A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.
Telephone: 020 7608 5240
Sexual Health Helpline
The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.
Telephone: 0300 123 7123
Live Well Derby
With Live Wells Derby’s support and free stop smoking medicine, finding your Will Power to succeed is within your reach.
Telephone: 01332 641254
Quit with help
Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.
The RFEA Ex Forces Employment Programme is a national employment support programme designed to address the employment needs of Veteran personnel who no longer qualify for MOD Resettlement support and are returning to the employment market after 2 years post discharge from service.
Derbyshire Community Health Services
Delivered in collaboration with Derby Teaching Hospitals NHS Foundation Trust and Live Life Better Derbyshire, the Tier 3 Weight Management Service offers a weight management programme to support adults with severe and complex obesity to lose weight.
Telephone: 01246 515166
Derbyshire Dales Sport & Health Activities
This service’s aim is to provide a broad range of opportunities for people living and working in the Derbyshire Dales to become more active, improve health and wellbeing, and improve quality of life.
Livewell - Lose Weight
Shed pounds sensibly whilst improving your eating and exercise habits. Our three dedicated programmes –Lose Weight for men and women, Active Supporters for men run with DCFC and Liveability for adults with learning disabilities – are designed to support your specific needs in a warm and welcoming environment.
Telephone: 01332 641 254
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
One You Couch to 5K - Mobile App
The Couch to 5K app has been designed to get you off the couch and running in just 9 weeks. Grab your trainers, download the app and follow the step-by-step instructions.
Download from: play.google.com
Download from: itunes.apple.com
Am I a Healthy Weight?
Calculate your BMI using this NHS Tool