Our Reception and Patient Support Team are here to help you access the care and services you need.
They work closely with our clinical team to ensure you are directed to the most appropriate service as quickly as possible.
We have a large team working across these areas to support patient care.
All information shared with our team is treated confidentially.
🧭 How We Help You
Our team can:
- Guide you to the right clinician or service
- Help with appointment requests and queries
- Process prescriptions and medication requests
- Manage referrals, letters, and communications
- Support patients with additional needs
🧑💻 Reception Team
Simon
Reception Manager
Our reception team is your first point of contact with the practice.
They:
- Help you access appointments and services
- Ask a few questions to direct you to the right care
- Support both telephone and online requests
💊 Prescription Team
Sally
Prescription Team Lead
Our Prescription Team manages medication requests and works closely with clinicians and pharmacists.
They:
- Process repeat prescription requests
- Handle prescription queries
- Liaise with pharmacies and clinicians
🩺 Long-Term Condition (LTC) Team
Our Long-Term Condition Team supports patients with ongoing health conditions and ensures regular monitoring and reviews are arranged.
They:
- Organise routine tests and health checks
- Support long-term condition reviews (such as asthma, diabetes, and blood pressure)
- Help ensure patients are invited for appropriate follow-up care
- Work closely with clinicians and the prescription team
You may be contacted by this team when a review, test, or check is due.
📢 Communications Team
Tracy
Communications Lead
Our Communications Team manages incoming and outgoing correspondence for the practice.
They:
- Process hospital letters and clinical correspondence
- Handle requests for medical records and reports (including insurance reports)
- Manage incoming patient and external communications
- Support the accurate coding and updating of patient records
📝 Secretarial Team
Carol
Secretary Lead
Our Secretarial Team manages referrals and supports communication between the practice, hospitals, and other services.
They:
- Process referrals to hospitals and specialist services
- Chase and follow up referrals where needed
- Respond to patient queries about referrals and appointments
🛡️ Safeguarding
Our safeguarding team works to support the safety and wellbeing of vulnerable patients.
They:
- Work with external agencies where needed
- Support patients with safeguarding concerns
- Help ensure appropriate care and protection
🔧 Maintenance & Facilities
Our maintenance team ensures the practice environment is safe, clean, and well maintained for patients and staff.
ℹ️ Why do reception staff ask questions?
Our reception team may ask a few questions when you contact the practice.
This is to ensure you are directed to the most appropriate clinician or service as quickly as possible.
All information is treated confidentially.