🩺 Get the Right Help First – Before Submitting This Form

At Horizon Healthcare, we want to make sure you get the most appropriate care as quickly and conveniently as possible. Before submitting this request, please consider the following self-help and self-referral options, which may be faster than waiting for a GP appointment.

💊 Pharmacy First – Get Expert Help Without a GP Appointment

You can now access treatment directly from a community pharmacist for several minor illnesses. No GP appointment is needed — and it’s free on the NHS for eligible patients.

Pharmacists can treat:

• Ear infections (ages 1–17)
• Sore throat
• Sinusitis
• Infected insect bites
• Impetigo
• Shingles
• Uncomplicated UTIs in women (ages 16–64)

📍 Local Pharmacies: Walk in without an appointment
🔗 Find a Pharmacy Near Derby – NHS

💻 Online Pharmacy First Services:

• My Local Surgery – NHS Video Consults
• Pharmacy2U – NHS Pharmacy First
• Click2Pharmacy – Pharmacy First
• PillSorted – NHS Pharmacy First
• Pharmacy1st – Skip the GP
• iPharmacy – NHS Treatment Online

✅ Why use Pharmacy First?

• Faster treatment
• Expert clinical advice
• No need to wait for a GP
• Accessible in person or online

By using this service, you help keep GP appointments available for those who need more complex care. Thank you!

🔧 Self-Help for Common Conditions

Check NHS advice before contacting us — you may not need to wait for a response.

🔗 NHS 111 Online – For urgent medical concerns
🔗 Health A to Z – NHS – For symptoms and treatments
🔗 NHS Find Services – To locate local services

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🏥 Other Self-Referral Services Available in Derby:

Some services in Derby accept direct referrals — no GP needed. These include:

• Talking Therapies (e.g. for stress, anxiety, low mood)
  🔗 Derbyshire Talking Therapies (NHS)
• Physiotherapy
  🔗 Physio Self-Referral – UHDB
• Sexual Health & Contraception Services
  🔗 Your Sexual Health Derby
• Podiatry, Smoking Cessation, Weight Management
  🔗 Visit Our Website for Links & Support
• Other Services available in Derby – Self-referral services » Joined Up Care Derbyshire

💡 Still need help? If none of the above options are suitable, continue with this form.

Online Consultation – Before You Start

If you need urgent help, please call the practice.

How we will handle your request

Your request will be reviewed the same day by our Care Navigation Team.
They will assess your information and decide the most appropriate next step. This may include:

• Booking you a face-to-face appointment at the surgery
• Sending advice or information
• Referring you to a more suitable service (e.g. Pharmacy First, Walk-In Centre, Community Services)

Important Information Before You Submit

Appointments

• We do not offer routine telephone, video or message consultations.
• If a clinical assessment is appropriate, this will be in person at the practice, usually on the same day.

NHS App Messages

• If you use the NHS App, messages from us will go there first due to national NHS Digital settings.
• If not read within 2 hours, they will automatically send as an SMS.
• We cannot override this system — please ensure notifications are turned on to avoid missing appointment offers.

Pharmacy & Self-Help

• Many common conditions can be treated by your local pharmacy.
• Where suitable, we may refer you to Pharmacy First instead of booking a GP or Acute appointment.

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Availability of This Form

This online form is only available during our normal opening hours.
Outside these times:

• For urgent medical help, contact NHS 111
• For a medical or mental health emergency, call 999

Start now and confirm you have none of these

We’ll ask you for:

• Your first and last name, date of birth, postcode, email and phone number
• if applicable, the details of the person you are completing the form on behalf of

You can also phone us on Burton Road 01332 737777 or Humbleton Drive 01332 737777.