Call 01332 502735 to access a range of routine services without waiting for the practice to open. Access Horizon Healthcare Services 24 Hours a Day
Did you know that many routine requests can be completed without waiting for the practice to open?
Horizon Healthcare offers a 24-hour automated telephone service, allowing patients to access a range of routine services at a time that suits them.
Simply call 01332 502735 and follow the options provided.
Available 24 Hours a Day, 7 Days a Week
Depending on your circumstances, you may be able to:
✓ Request repeat medication*
✓ Request a fit note (sick note)
✓ Book appointments when invited to do so
✓ Cancel appointments
✓ Chase referral updates
✓ Request reports and letters
✓ Access information about blood tests and results
✓ Contact the practice regarding a range of routine administrative requests
Many of these services can be accessed without waiting in a telephone queue and without needing online access.
Designed to Make Access Easier
We understand that not everyone can contact the practice during normal opening hours.
Our automated telephone service allows patients to manage many routine requests during the evening, overnight, at weekends and on bank holidays.
Whether you are at work, caring for family members or simply prefer to deal with things outside normal surgery hours, the service is available whenever you need it.
Supporting Faster Access to Services
As a practice supporting more than 29,000 patients across Derby, we are continually looking for ways to improve access and provide patients with more choice.
Our automated telephone service works alongside our reception team, NHS App, online services and face-to-face support to ensure patients can access healthcare in the way that suits them best.
Need Help Today?
Patients with new or ongoing medical problems should continue to contact the practice using the appropriate medical access routes so that requests can be assessed and directed to the most appropriate clinician or service.
Related Information
- Request Repeat Prescriptions at Horizon Healthcare
- Blood Tests at Horizon Healthcare: Convenient In-House Phlebotomy Services
*Repeat prescription requests are available for eligible medications where a PIN no has been set up.