Choosing a GP surgery is an important decision.
Patients want healthcare that is accessible, convenient and responsive to their needs. At Horizon Healthcare, we continually look for ways to improve access to services and make healthcare easier to navigate.
Supporting more than 29,000 patients across Derby, we provide services from our Burton Road and Mackworth surgeries and offer a wide range of healthcare services delivered by a large multidisciplinary team.
More Than Just GP Appointments
Modern general practice is about much more than seeing a doctor.
Many health concerns can be managed more effectively by other healthcare professionals with specialist knowledge and expertise.
At Horizon Healthcare, patients may receive support from a wide range of professionals depending on their individual needs, helping ensure they are directed to the most appropriate person or service.
This approach helps patients access the right care, at the right time, from the right professional.
A Large and Diverse Healthcare Team
Providing healthcare for more than 29,000 patients requires a large and dedicated workforce.
Horizon Healthcare employs approximately 80 members of staff across a wide range of clinical, administrative and support roles, with further recruitment continuing as the practice grows.
Our teams include:
- GPs
- Urgent Care Team
- Nursing Team
- Clinical Pharmacists
- Prescription Team
- Reception and Patient Support Team
- Secretarial Team
- Clinical Administration Team
- Long Term Condition Team
- Mental Health Team
- Safeguarding Team
- Health and Wellbeing Coaches
In addition, patients may also receive support from professionals working alongside the practice through partner organisations, including:
- First Contact Physiotherapists
- Social Prescribers
- Care Coordinators
- Drug and Alcohol Services
- Community and Specialist Healthcare Services
By working closely with a broad range of healthcare professionals, we are able to support patients with a wide variety of healthcare needs.
Multiple Ways to Access Healthcare
We recognise that patients have different preferences when it comes to accessing healthcare.
Some patients prefer speaking directly with a member of the team, while others prefer the convenience of digital and automated services.
Patients can access Horizon Healthcare through:
- Telephone support
- Face-to-face services
- Online services
- Automated telephone services available 24 hours a day for many routine requests
Our aim is to provide patients with flexibility, choice and convenient access to care.
In-House Blood Testing Services
One of the services many patients value is our in-house phlebotomy service.
Horizon Healthcare provides routine blood testing appointments directly through the practice, helping many patients access blood tests through the surgery without needing to travel elsewhere.
Patients can also arrange blood test appointments through our automated telephone service without needing to wait in a telephone queue.
Supporting Thousands of Patient Requests Every Month
Every month, Horizon Healthcare processes thousands of appointment requests, prescription requests, test result enquiries and administrative requests.
Our teams work hard behind the scenes to ensure patients are directed to the most appropriate person or service while maintaining safe and effective care.
We continue to invest in systems, technology and staffing to help improve access and support our growing patient population.
Investing in Better Access
Improving access remains one of our key priorities.
Recent developments have included:
- Online registration services
- Automated telephone services
- Improved digital communication
- In-house phlebotomy services
- Enhanced patient information and online resources
Our goal is to provide patients with multiple ways to access healthcare, whether they prefer digital services, telephone support or face-to-face contact.
Supporting Research and Innovation
Horizon Healthcare is proud to support healthcare research and innovation.
By participating in research projects and exploring new ways of working, we help contribute to the future development of healthcare while providing opportunities for eligible patients to become involved in research studies.
New Patients Welcome
Horizon Healthcare welcomes new patient registrations from Derby and the surrounding areas.
If you are looking for a GP practice that offers a large multidisciplinary team, multiple ways to access care, routine blood testing services and a commitment to continually improving patient access, we invite you to find out more about joining Horizon Healthcare.