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Horizon Healthcare NHS GP Surgery in Derby

Online services support

Online Services Support

Have you already registered for online services and been granted access by Horizon Healthcare? *

Yes

No

I’m not sure

Before we can help with most online access issues, you must first register for online services.

Please complete our Online Services Registration form.

What do you need help with? *

I cannot log in to the NHS App

I cannot log in to Airmid

I cannot log in to SystmOnline

My online access has stopped working

I cannot see my medical record

I cannot see my test results

I cannot see documents or letters

I cannot order prescriptions online

I would like access to my full medical record

I am receiving an error message

Other

Horizon Healthcare cannot reset NHS Login passwords.

Have you already attempted to reset your NHS Login password? *

Yes

No

Please use the NHS Login support pages below before submitting this form:

NHS login help centre
NHS App and account team

Who is the online access for? *

Myself

My child

Someone I have proxy access for

How old is the child? *

Under 11

11 to 15

16 or over

Important information

Proxy access is reviewed when a child reaches the age of 11. Access may be removed or amended to protect the child’s confidentiality.

A new proxy access request may be required.

Please tell us what access you previously had and what access you require *

Important information

Proxy access does not automatically continue once a young person reaches the age of 16.

The patient will usually need request access to their own account using the online services registration form.

Please provide further details *

What information are you unable to see? *

Consultation notes

Documents and letters

Test results

Medication history

Immunisations

Other

Please provide details *

Please tell us which test results you are expecting to see and the approximate date they were performed *

Please note that results are not normally available online until they have been reviewed and processed by the practice.

Have you been advised that your results have been reviewed? *

Yes

No

Unsure

Please tell us which document or letter you are expecting to see and the approximate date *

What problem are you experiencing? *

Medication missing from repeat prescription list

I need more medication

I think I am due a medication review

I cannot submit an online prescription request

I receive an error message

Other

Please use our Repeat Prescription Request form instead.

Please use our Medication Review Telephone Appointment form instead.

Please use our Prescription Query form instead.

Important information

Access to your full medical record is not provided automatically. Requests for retrospective access require a review of your medical record before access can be granted.

This review is necessary to identify any information that may require consideration before being made available online. This may include safeguarding information, third-party information and other sensitive information.

Due to the time required to review records, requests for retrospective access may take significantly longer to process than standard online access requests.

What access are you requesting? *

Access to future records only

Access to my full medical record including historical records

I’m not sure

Please tell us why you are requesting this access *

Please tell us exactly what the error message says *

Please explain what you need help with *

Supporting documents

Maximum upload size: 67.11MB

Please upload a screenshot if available. Screenshots often help us identify and resolve issues more quickly. For example, error messages, NHS App screens, Airmid screens, SystmOnline screens.

Additional information

Please provide any additional information that may help us resolve your issue

Confirmation *

This request relates to online services support.

I understand Horizon Healthcare cannot reset NHS Login passwords.

I understand requests for full retrospective access require a review of my medical record and may take longer to process.

I understand that if I need medical help or advice, I should use the Get Help form.

I confirm that:

If you are human, leave this field blank.

Burton Road
Horizon Healthcare
City Site
3-5 Burton Road
Derby
DE1 1TH

Get directions

01332 737777

Humbleton Drive
Mackworth Surgery
Humbleton Drive Branch
31 Humbleton Drive
Mackworth
Derby
DE22 4AU

Get directions

01332 737777

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