Have a prescription query?
Our automated telephone service is available 24 hours a day and is the quickest way to contact the prescriptions team.
Call 01332 502735, then choose:
- Option 1
- Option 2
- Option 6
Follow the prompts provided. Your message will be sent directly to the appropriate team, who aim to respond within 3 working days.
Alternatively, you can complete the online form below. Online forms may take up to 5 working days to be reviewed.
You can use this service for:
- prescription queries
- pharmacy or medication supply issues
- missing prescriptions
- medication availability problems
- questions about issued prescriptions
Do not use this service:
- to request urgent medication
- for medical emergencies
- to request medication not on your repeat prescription
Before you start
We will ask you for:
information about your prescription query
your name, date of birth, postcode, telephone number, and email address
details of the person you are completing the form for (if applicable)
Start now