You may be able to access another person’s GP online services if you are their:
- parent
- family member
- carer
- representative
This is known as proxy access.
What proxy access allows
Once approved, proxy access may allow you to:
- order repeat prescriptions
- book or cancel appointments
- view parts of the medical record
- manage healthcare online using linked profiles in the NHS App
The level of access provided may vary depending on the circumstances and patient consent.
Request proxy access
To request access, please complete our online form:
👉 Request access to someone else’s record
We will contact you for:
- additional safeguarding or confidentiality checks
- proof of identity
- consent confirmation
Using proxy access
Once proxy access has been approved, you can access the other person’s profile using:
- the NHS App
- the NHS website
You can switch between profiles using linked profiles.
NHS Linked profiles and proxy access guidance
Children aged 11 to 15
When a child reaches age 11, online proxy access is automatically removed as part of our confidentiality process for young people.
At this age, young people may be entitled to confidential healthcare and may wish to access services independently.
For this reason, online proxy access is not routinely continued between the ages of 11 and 15.
Parents and carers can still support their child’s healthcare by:
- contacting the practice
- booking appointments as required
- attending appointments where appropriate,
- helping manage care,
- requesting support from the clinical team.
Requests for ongoing online access will only be considered in exceptional circumstances where there is a clear clinical need or best interests reason.
Any access granted will be limited to the minimum necessary level.
Young people aged 16 and over
Young people aged 16 and over are usually considered able to manage their own online services and healthcare access unless exceptional circumstances apply.
Confidentiality and data protection
We take patient confidentiality seriously.
Access decisions are made in line with:
- UK GDPR
- Data Protection Act 2018
- NHS confidentiality guidance
- safeguarding responsibilities
- national proxy access guidance
Further information
👉 NHS guidance for parents and guardians accessing a child’s GP services
👉 NHS information for under-16s about parent and guardian access