Use this form to request access to another person’s online GP services.
This is known as proxy access.
Proxy access may allow another person to help manage GP services online using linked profiles in the NHS App or other online services.
What proxy access may allow
Depending on the level of access approved, proxy access may allow someone to:
- order repeat prescriptions
- book or cancel appointments
- view parts of the medical record
- manage healthcare online using linked profiles
The level of access provided may vary depending on:
- patient consent
- age
- safeguarding considerations
- confidentiality requirements
- clinical circumstances
Important
Proxy access is different from giving permission for us to discuss medical information with another person.
This form is specifically for online access to GP services and medical records.
If you only want us to speak to someone on your behalf, please use our separate consent to discuss medical information form
Children and young people
When a child reaches age 11, online proxy access will be automatically removed.
This is because young people may have the right to confidential healthcare if they are able to understand and make decisions about their own care.
Requests for access will consider:
- patient consent
- confidentiality
- Gillick competence
- safeguarding responsibilities
- best interests
- NHS guidance
Proxy access for children aged 11 to 15 will only be granted where appropriate and may be limited to the minimum necessary level of access.
Young people aged 16 and over are usually expected to manage their own online access unless exceptional circumstances apply.
Identification and confidentiality checks
We will ask for proof of identity or additional information before processing your request.
This helps us:
- protect patient confidentiality
- comply with NHS confidentiality requirements
- meet UK data protection laws
- ensure access is appropriate and safe
We may be unable to discuss medical information if we cannot verify consent or identity.
Further information
- NHS Parent and guardian proxy access for children under 16
- Information for under-16s on parents and guardians accessing your doctor’s services – NHS
- NHS England Proxy access
- Children and young people records access v3.0.pdf
- Accessing medical records by children/young people/parents – GMC
Before you start
We will ask you for:
- patient details
- requester details
- relationship to the patient
- level of access requested
- confirmation of consent where appropriate
You can also phone us on Burton Road 01332 737777 or Humbleton Drive 01332 737777.