🚨 If you have any of the symptoms below, call 999 or go to A&E immediately.
Call 999 or go to A&E now for any of these:
Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest
Signs of a stroke
face dropping on one side, can’t hold both arms up, difficulty speaking
Sudden confusion (delirium)
cannot be sure of own name or age
Suicide attempt
by taking something or self-harming
Severe difficulty breathing
not being able to get words out, choking or gasping
Heavy bleeding
spraying, pouring or enough to make a puddle
Severe injuries
after a serious accident
Seizure (fit)
shaking or jerking because of a fit, or unconscious (can’t be woken up)
Sudden, rapid swelling
of the lips, mouth, throat or tongue
Labour or childbirth
waters breaking, more frequent intense cramps (contractions), baby coming, or just born
British Sign Language (BSL) speakers can make a video call to 999.
Deaf people can use 18000 to contact 999 using text relay.
⚠️ If your problem is urgent and cannot wait, please call the practice. Burton Road 01332 737777 or Humbleton Drive 01332 737777
Our team will assess your needs and arrange appropriate care on the same day where required.
🟢 If your problem is not urgent, you can submit a request using our online form below.
Before submitting your request
Please:
- Provide as much detail as possible
- Include any relevant symptoms or concerns
- Let us know if your problem is getting worse
This helps us assess your request safely and quickly.
We will review your request the same working day.
Start your requestIf you cannot use online forms, call 01332737777 and our team will help you.
How we will handle your request
Your request will be reviewed the same day by our Patient Coordinator Team.
They will assess your information and decide the most appropriate next step. This may include:
- Booking you a face to face appointment at the surgery
- Sending advice or information
- Referring you to a more suitable service (e.g. Pharmacy First, Walk-In Centre, Community Services)
Important Information
Appointments
We do not offer routine telephone, video or message consultations.
If a clinical assessment is appropriate, this will be in person at the practice, usually on the same day.
- If you use the NHS App, messages from us will go there first due to national NHS Digital settings.
- If not read within 2 hours, they will automatically send as an SMS.
- We cannot override this system — please ensure notifications are turned on to avoid missing appointment offers.
You may get faster help without a GP appointment
You may get faster help without an appointment in surgery.
A pharmacist can treat:
- Sore throat
- Earache
- Urinary tract infections (UTIs)
- Skin infections
No appointment is needed.
Check NHS advice
You can get trusted health advice online:
Self referral services
You may not need to see a GP for certain services:
Availability of This Form
This online form is only available during our normal opening hours.
Outside these times:
- For urgent medical help, contact NHS 111
- For a medical or mental health emergency, call 999
You can also phone us on Burton Road 01332 737777 or Humbleton Drive 01332 737777.