To help manage appointments safely and efficiently, some Nurse and Healthcare Assistant (HCA) appointments must now be requested using the form below.
Once we have reviewed your request and confirmed eligibility, you may be sent instructions – including a PIN number – to book your own appointment using our automated telephone booking system.
🔒 Important:
We no longer allow patients to directly access nurse appointment booking via the main phone menu. This is to ensure appointments are only booked for appropriate needs. You must wait for your request to be reviewed.
We usually respond to requests within 4 working days during opening times.
Services available elsewhere
Some services may be available more quickly through pharmacies or other local providers.
Contraception
Many contraception methods can be supplied directly by SH:24 and participating pharmacies.
👉Contraception | Information, Methods, Tools and Advice | SH:24
👉 Find a participating pharmacy
Blood pressure checks
Free blood pressure checks are available at many community pharmacies for patients aged over 40 without diagnosed hypertension.
👉 Find a pharmacy offering this service
Blood tests
Some blood tests can be booked online without contacting the practice.
👉 Book a blood test with Swiftqueue
Travel vaccinations
Some travel vaccines are not funded by the NHS and must be arranged privately.
👉 Find a local private travel clinic
Sexual health services
Testing, treatment, and contraception services are available locally and online.
👉 Find your nearest sexual health clinic also Free Home STI (STD) Test | Sexual Health Kit & Contraception | SH:24
Before you start
We’ll ask you for:
- your first and last name, date of birth, sex, postcode, email and phone number
- if applicable, the details of the person you are completing the form on behalf of
Medical emergencies
Do not use this form for medical emergencies.
Call 999 or attend A&E immediately for:
Call 999 or go to A&E now for any of these:
Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest
Signs of a stroke
face dropping on one side, can’t hold both arms up, difficulty speaking
Sudden confusion (delirium)
cannot be sure of own name or age
Suicide attempt
by taking something or self-harming
Severe difficulty breathing
not being able to get words out, choking or gasping
Heavy bleeding
spraying, pouring or enough to make a puddle
Severe injuries
after a serious accident
Seizure (fit)
shaking or jerking because of a fit, or unconscious (can’t be woken up)
Sudden, rapid swelling
of the lips, mouth, throat or tongue
Labour or childbirth
waters breaking, more frequent intense cramps (contractions), baby coming, or just born
British Sign Language (BSL) speakers can make a video call to 999.
Deaf people can use 18000 to contact 999 using text relay.
Using your booking PIN
If you have already been sent a PIN for the automated booking system:
- Press 3 to move to the next available date
- Press 1 to move to the next available appointment time
- Press 0 to book the offered appointment
Please listen carefully to all options before booking.
Start now and confirm you have none of these