At Horizon Healthcare, we are committed to making our services as accessible as possible. We understand that contacting the surgery by phone may not be suitable for everyone — especially if you are deaf, hard of hearing, or have communication difficulties.
We want to ensure your needs are understood and supported when accessing care with us.
📝 Tell Us About the Help You Need
If you are deaf or hard of hearing, please complete our Communication Needs Feedback Form to let us know about:
- Your preferred method of contact (e.g. text, email)
- Whether you use British Sign Language (BSL)
This information will be added to your record so we can make sure we always communicate with you in the most appropriate way.
💻Online Services for Easier Access
We offer several ways to access care without using the phone:
💻 Submit Forms Online – No Need to Call
You can now use our website to access and complete a range of forms without needing to phone the practice. These forms make it easier for you to request care or share information in a way that suits your communication needs.
Here are some of the forms you can use:
- ✅ Request an Appointment with a GP/Acute Team – available during opening hours
Submit a Get Help request - ✅Request an Appointment with a Nurse
Request a Nurse appointment - ✅ Request an Appointment with the Mental Health Team
Request a mental health appointment - ✅ Request an Medication Review Appointment
Request a Medication Review - ✅ Request a Sick Note (Fit Note)
Submit a Fit Note request - ✅ Ask About Test Results or Admin Queries
Submit an Admin Query - ✅ Request a Repeat Prescription
Request a Prescription
All of these forms are available via our website, so you can contact us without needing to use the phones.
🙋 We’re Here to Help
If you are deaf, hard of hearing, or have other communication needs, please complete the Communication Needs Feedback Form so we can offer you the best possible care.
If you need help completing the form or want to discuss your needs further, feel free to speak to a member of our team in person.
💙 We are committed to inclusive, patient-centred care — and that starts with understanding how we can best support you.