Contact the practice

We’ve made it easier for you to get in touch with us. Please use the method that best matches your query.

📞 Automated Telephone System (available 24/7)

Call 01332 502735 and follow the options below. These are just some examples of the options available.

Option 1 → Option 2 → Option 6 – Have a medication query?
Option 1 → Option 2 → listen to options – General non‑urgent query (admin, forms, test results, etc.)
Option 1 → Option 2 → Option 3 – Sick note (fit note) request
Option 2 – check or cancel an appointment
Option 1 → Option 4 – to book a medication review
Option 1 → Option 5 to book with the Mental Health Team

Before calling Reception, please check all the options available to you:

Appointments page – explains all the different ways to request care
Get Help form (online request) – available during our opening hours only. This is usually the quickest way to tell us about your problem.
Automated Telephone Service – for non‑urgent admin and medication queries (see above)

📞 Please only call the surgery as a last resort, unless you have communication needs that make online or automated services difficult to use.

This helps us keep phone lines free for patients who need urgent access.

Our services are for patients registered at Horizon Healthcare. Please see our New Patient Registration page if you wish to join us.

This form should only be used if you cannot find the information or complete your request using:

❗ If you complete this form but your query could have been dealt with via one of the other systems, you will be redirected to the correct service.

This helps us keep responses quick and ensures your query reaches the right team.

We will respond within 5 working days during opening times.

You can use this service if you:

We’ll ask you for:

your first and last name, date of birth, sex, postcode, email and phone number
if applicable, the details of the person you are completing the form on behalf of