Get help for any health problem

🩺 Get the Right Help First – Before Submitting This Form

At Horizon Healthcare, we want to make sure you get the most appropriate care as quickly and conveniently as possible. Before submitting this request, please consider the following self-help and self-referral options, which may be faster than waiting for a GP appointment.

💊 Pharmacy First – Get Expert Help Without a GP Appointment

You can now access treatment directly from a community pharmacist for several minor illnesses. No GP appointment is needed — and it’s free on the NHS for eligible patients.

Pharmacists can treat:

• Ear infections (ages 1–17)
• Sore throat
• Sinusitis
• Infected insect bites
• Impetigo
• Shingles
• Uncomplicated UTIs in women (ages 16–64)

📍 Local Pharmacies: Walk in without an appointment
🔗 Find a Pharmacy Near Derby – NHS

💻 Online Pharmacy First Services:

• My Local Surgery – NHS Video Consults
• Pharmacy2U – NHS Pharmacy First
• Click2Pharmacy – Pharmacy First
• PillSorted – NHS Pharmacy First
• Pharmacy1st – Skip the GP
• iPharmacy – NHS Treatment Online

✅ Why use Pharmacy First?

• Faster treatment
• Expert clinical advice
• No need to wait for a GP
• Accessible in person or online

By using this service, you help keep GP appointments available for those who need more complex care. Thank you!

🔧 Self-Help for Common Conditions

Check NHS advice before contacting us — you may not need to wait for a response.

🔗 NHS 111 Online – For urgent medical concerns
🔗 Health A to Z – NHS – For symptoms and treatments
🔗 NHS Find Services – To locate local services

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🏥 Other Self-Referral Services Available in Derby:

Some services in Derby accept direct referrals — no GP needed. These include:

• Talking Therapies (e.g. for stress, anxiety, low mood)
  🔗 Derbyshire Talking Therapies (NHS)
• Physiotherapy
  🔗 Physio Self-Referral – UHDB
• Sexual Health & Contraception Services
  🔗 Your Sexual Health Derby
• Podiatry, Smoking Cessation, Weight Management
  🔗 Visit Our Website for Links & Support
• Other Services available in Derby – Self-referral services » Joined Up Care Derbyshire

💡 Still need help? If none of the above options are suitable, continue with this form.

Before You Start – Please Read

• This form does not guarantee an appointment. Your request will be reviewed by our Care Navigation Team. If an appointment is appropriate, it will be booked based on clinical need.
• Appointments will be face-to-face only. We do not offer routine telephone, video or message consultations. If your condition requires clinical assessment, this will be in person.
• Allow up to 3 working days for a response. Your form will be reviewed the same working day (unless submitted after closing time) but you may not receive a response immediately.
• Use the NHS App to avoid missed messages. Due to NHS Digital changes, if you have the app installed, messages will go there first. If not read within 2 hours, they will default to SMS. We cannot override this system – if you do not have notifications enabled, you may miss appointment offers.
• Check self-help options and your local pharmacy first. Many common ailments are best treated by a pharmacy team. Where appropriate, we will refer you to Pharmacy First instead of booking a GP/Acute appointment.
• Depending on the nature of your symptoms and appointment availability, you may be offered a face-to-face appointment at the surgery or signposted to a more appropriate service such as your community pharmacy or the local walk-in centre.

Before you start

Start now and confirm you have none of these

We’ll ask you for:

• Your first and last name, date of birth, postcode, email and phone number
• if applicable, the details of the person you are completing the form on behalf of

You can also phone us on Burton Road 01332 737777 or Humbleton Drive 01332 737777.