Request an appointment with a nurse or healthcare assistant

To help manage appointments more effectively, we’ve introduced a new process for booking Nurse appointments via our automated telephone system.

Please complete the online form below to indicate the type of appointment you require. Once we’ve reviewed your request and confirmed eligibility, we will send you instructions on how to access and book appointments using the phone system.

We’ve had to remove direct access to nurse appointment options from the main phone menu due to misuse — some patients were booking appointments not suitable for their needs. To prevent this, we’ve introduced a PIN system linked to each clinic type.

🔒 Important:
Please only use the specific PIN provided for the appointment type you requested. Using the wrong PIN may result in being booked with a clinician who cannot help with your issue, and your appointment may be cancelled or rescheduled.

We will respond to requests within 4 working hours during opening times.

Before you start

We’ll ask you for:

• your first and last name, date of birth, sex, postcode, email and phone number
• if applicable, the details of the person you are completing the form on behalf of