To help manage our appointments safely and efficiently, we have introduced a new system for booking some Nurse and Healthcare Assistant (HCA) appointments.
Please complete the form below to let us know which type of appointment you are requesting. Once we have reviewed your request and confirmed your eligibility, we may be sent instructions – including a PIN number – to book your own appointment using our automated telephone booking system.
🔒 Important:
We no longer allow patients to directly access nurse appointment booking via the main phone menu. This is to ensure appointments are only booked for appropriate needs. You must wait for your request to be reviewed.
We will respond to requests within 4 working hours during opening times.
Services available elsewhere
Before requesting a nurse or HCA appointment, please check whether your needs could be met more quickly through another service:
- Contraception – Many contraception methods (pill, patch, ring, injection) can be supplied directly by SH24 and local pharmacies.
- 👉Contraception | Information, Methods, Tools and Advice | SH:24
👉 Find a participating pharmacy - Blood pressure checks – Available free at many community pharmacies for over 40s not already diagnosed with high BP.
👉 Find a pharmacy offering this service - Blood tests – Some blood tests can be booked online without contacting the practice.
👉 Book a blood test with Swiftqueue - Travel vaccinations – Some vaccines (e.g. Yellow Fever, Rabies) are not funded by the NHS and must be arranged privately.
👉 Find a local private travel clinic - Sexual health services – Testing, treatment, and some contraception options are available at local clinics.
👉 Find your nearest sexual health clinic also Free Home STI (STD) Test | Sexual Health Kit & Contraception | SH:24
Before you start
We’ll ask you for:
- your first and last name, date of birth, sex, postcode, email and phone number
- if applicable, the details of the person you are completing the form on behalf of
Call 999 or go to A&E now for any of these:
Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest
Signs of a stroke
face dropping on one side, can’t hold both arms up, difficulty speaking
Sudden confusion (delirium)
cannot be sure of own name or age
Suicide attempt
by taking something or self-harming
Severe difficulty breathing
not being able to get words out, choking or gasping
Heavy bleeding
spraying, pouring or enough to make a puddle
Severe injuries
after a serious accident
Seizure (fit)
shaking or jerking because of a fit, or unconscious (can’t be woken up)
Sudden, rapid swelling
of the lips, mouth, throat or tongue
Labour or childbirth
waters breaking, more frequent intense cramps (contractions), baby coming, or just born
British Sign Language (BSL) speakers can make a video call to 999.
Deaf people can use 18000 to contact 999 using text relay.
Please note: If you have been sent a PIN to use the automated booking service
When using the automated service:
Press 3 to move to the next available date
If you cannot attend the first date offered, please listen carefully to the options.
Press 0 to book the offered appointment
Press 1 to move to the next available appointment time