Please read this page before choosing an option. This helps you get to the right service quickly and avoid delays.
Get help for a health problem
If your problem is urgent and cannot wait
Do not use the online form.
- Call 999 for life-threatening emergencies
- Call NHS 111 for urgent medical advice
For most health problems
Use our online consultation form form to contact us.
- Review your request the same day
- Direct you to the most appropriate clinician/service
- Offer a face-to-face appointment if needed
We review all requests the same day.
Pharmacy First
You can often get treatment directly from a pharmacist without needing a GP appointment.
- Urinary tract infections (UTIs) in women aged 16 to 64
- Sore throat
- Sinus infections
- Infected insect bites
- Impetigo
- Shingles
- Contraception
No appointment is needed.
Other appointment options
Nurse or Healthcare Assistant (HCA)
- Blood pressure checks
- Dressings and wound care
- Blood tests
- Injections
- Routine monitoring when invited
This option is not suitable for:
- New or worsening symptoms
- Complex problems
- Medication queries
Medication review
Book via our automated phone system, available 24 hours a day
Mental health support
Book an appointment with our in house mental health support team.
Specialist services
You can contact these services directly without seeing a GP.
Drug and Alcohol Team
Call 01332502735.
Choose Option 1, then Option 6, and follow the prompts.
Available 24 hours a day, 365 days a year.
First Contact Physiotherapy
For back, neck or joint pain.
Call 01332502735
Choose Option 1, then Option 8, and follow the prompts.
Available 24 hours a day, 365 days a year.
Blood tests
Book online via Swiftqueue.
For children or patients with learning disabilities, please contact the hospital directly.
Quick help for common conditions
You may be able to get help faster without a GP appointment.
Managing your appointment
Appointments may be:
- Face to face
- Telephone, where appropriate
- With another suitable service
Need to cancel?
Please give at least 1 hour’s notice so we can offer the appointment to another patient.
You can cancel by:
- Calling 01332 502735 and choosing Option 2 – 24hrs a day
- Replying to your SMS reminder
- Using your GP online account
- Using the NHS App
- Texting your details to 07842 190117
When we are closed
- Call 999 for emergencies
- Visit NHS 111 online or call 111
Accessibility and communication support
Let us know if you need extra support when contacting or visiting the practice.
We can provide reasonable adjustments to help you access our services. This may include:
- • An interpreter or British Sign Language (BSL) support
- • Information in large print, easy read or other formats
- • Support for patients with hearing, sight or communication needs
- • Longer appointments where needed
- • Help completing forms or understanding information
- Please tell us about your communication or accessibility needs when you contact us, or speak to a member of our team.
- We will record your needs and do our best to meet them.
You can also update your communication preferences via the NHS App or by contacting reception.
Home visits
Home visits are available for housebound or very unwell patients, who live within our catchment area.
Home visits are only available for patients who are unable to leave their home due to medical reasons.
Additional information
A final note
Please use online services or the automated phone system where possible. This helps us respond faster and prioritise patients who need urgent care.
If you have Communication difficulties or a complex issue, you can still call us on 01332 737777 during opening hours.