Please read this page fully before choosing an option.
It helps make sure you get to the right service quickly and avoid delays in your care.
🌟 Nurse / Healthcare Assistant (HCA) Appointments
Use this option only for things a Nurse or HCA can do, such as:
- Blood pressure checks
- Dressings and wound care
- Blood tests
- Injections
- Routine health checks or monitoring for which you have been invited
➡️ Do not use this form if you have:
- New or worsening symptoms
- Complex health problems
- Medication or prescription queries
(these need a clinical review)
How to request a Nurse/HCA appointment:
- Complete the Nurse Appointment Request Form.
- We’ll check if your request is suitable for a Nurse/HCA.
- You’ll receive a PIN code and instructions to book via our automated phone system.
- If you have communication needs or struggle with the phone system, please tell us on the form.
⚠️ If you use this form for something that needs a GP, your care may be delayed.
💊 Medication Review Telephone Appointment
Book using our automated phone system – available 24/7:
👉 Medication review telephone appointment
🧠 Mental Health Appointment
Book using our automated phone system – available 24/7:
💉 Drug & Alcohol Team Appointment
👉 Call 01332 502735
Choose Option 1, then Option 6, and follow the prompts.
(Available 24 hours a day, 365 days a year)
🥗 Dietitian Appointment
👉 Call 01332 502735
Choose Option 1, then Option 7, and follow the prompts.
(Available 24 hours a day, 365 days a year)
🦴 First Contact Physio (New back/neck/joint pain)
👉 Call 01332 502735
Choose Option 1, then Option 8, and follow the prompts.
(Available 24 hours a day, 365 days a year)
🌐 Need Help with a New or Ongoing Health Problem?
If you need clinical input — whether from a GP, Advanced Clinical Practitioner, Pharmacist or another healthcare professional — please use our online form:
👉Get help for any health problem
🕒 Please note: this form is only available during OPENING HOURS
This is the quickest and easiest way to reach the right care.
Our Care Navigation Team will review your form and:
- Book an appointment with the most appropriate clinician, or
- Signpost you to another service (for example, the Pharmacy First scheme), or
- Direct you to other suitable care if needed.
💡 To help us triage your request fully and make sure you’re booked or signposted to the right person, team, or service, please give as much detail as possible about your symptoms — including when they started, how they’ve changed, and anything that makes them better or worse.
Using this form helps us make sure you’re seen by the right person as quickly as possible.
💉 Phlebotomy (Blood Test Clinics)
Book online at www.swiftqueue.com.
For children or patients with learning disabilities, please contact the hospital directly for a specialist clinic.
📅 Managing Your Appointment
We may offer your consultation:
- By phone
- Face to face at the surgery
- Or by directing you to another service
Need to cancel?
Please give at least 1 hour’s notice.
You can cancel by:
- Calling 01332 502735 (Option 2)
- Using the link in your SMS confirmation
- Via your GP online account (Systm Online)
- Through your NHS App or NHS website
- Texting your name, date of birth, and appointment details to 07842 190117
🚨 Need Help When We’re Closed?
Call 999 only for medical or mental health emergencies — when someone is seriously ill, injured, or at risk.
Visit NHS 111 online (for ages 5 and over)
Or call 111 (for children under 5, or if you prefer to speak to someone)
🗣️ Accessibility & Preferences
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to see
- if you need an interpreter
- if you have any other access or communication needs
🏠 Home Visits
For housebound or very ill patients only within our catchment area.
Please note: Transport or childcare issues are NOT valid reasons for a home visit.
📚 Other Useful Links
💬 A Final Note
If you can, please use our online forms or automated phone system — available 24/7.
This helps us respond faster and keeps phone lines free for patients who need personal support.
If you have Communication difficulties or a very urgent/complex issue, you can still call us on 01332 737777 during opening hours.
Thank you for helping us keep our service efficient and accessible for everyone.
Horizon Healthcare