Request an appointment with a nurse or HCA
Request a medication review telephone appointment
Mental health appointments
Our mental health is equally as important as our physical health, if you are suffering from symptoms of anxiety, depression or low mood then please do not hesitate to get in touch and request a consultation with one of our mental health specialists.
- Request an appointment with a Mental Health Practitioner using our new automated service, available 24 hours a day, 365 days a year, please call 01332 502735. Choose Option 1, followed by option 5 and then follow the prompts provided. You will be able to book any available mental health appointments directly.
- Alternatively you can request an appointment with a mental health practitioner online
Request an appointment with the Drug & Alcohol team
using our new automated service, available 24 hours a day, 365 days a year, please call 01332 502735. Choose Option 1, followed by option 6 and then follow the prompts provided.
To book a routine appt with a Dietician
using our new automated service, available 24 hours a day, 365 days a year, please call 01332 502735. Choose Option 1, followed by option 7 and then follow the prompts provided.
To book a routine appointment with First Contact Physio
for new back/neck/joint pain using our new automated service, available 24 hours a day, 365 days a year, please call 01332 502735. Choose Option 1, followed by option 8 and then follow the prompts provided.
To request an appointment for anything else (Monday to Friday) during opening times:
- phone us on 01332 737777
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Please be prepared to give the patient coordinator your name, address and date of birth to ensure your identity. It is important that we follow guidelines and confirm we have the correct patient to avoid confusion or potential medical issues.
Phlebotomy
There are several sites in the local area that run phlebotomy clinics. Please use www.swiftqueue.com/ to book an appointment. For specialist clinics, suitable for children and people with learning disabilities, please contact the hospital.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you are unable to keep your appointment for any reason please inform us at least 24 hours in advance so that your appointment may be offered to someone else.
To use our automated service please call 01332 502735. Choose Option 3
To cancel your appointment:
Use the link sent in the SMS appointment confirmation message
use the GP online system: Systm Online
use your NHS account (through the NHS website or NHS App)
text your name, date of birth, date and time of appointment to 07842190117
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are for the housebound and those too ill to come to the surgery. The quality of care is less than can be offered in our well equipped healthcare centre.
Lack of transport or lack of childcare are, in themselves, not reasons for a home visit.