Please read this page fully before choosing an option.
It helps make sure you get to the right service quickly and avoid delays in your care.
🌐 Need Help with a New or Ongoing Health Problem?
Online Consultation Service
If you need urgent help, please call the practice.
For non-urgent medical or administrative help, you can contact us using our online consultation tool.
This service allows you to tell us about your symptoms, ask questions, or request advice without needing to phone or attend the surgery.
Your request will be reviewed by our clinical or administrative team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed.
Response times can differ depending on the nature of your enquiry and overall demand.
Please note: this service is not monitored continuously, and response times may vary.
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.
👉Get help for any health problem
🕒 Please note: this form is only available during OPENING HOURS
🌟 Nurse / Healthcare Assistant (HCA) Appointments
Use this option only for things a Nurse or HCA can do, such as:
- Blood pressure checks
- Dressings and wound care
- Blood tests
- Injections
- Routine health checks or monitoring for which you have been invited
➡️ Do not use this form if you have:
- New or worsening symptoms
- Complex health problems
- Medication or prescription queries
(these need a clinical review)
How to request a Nurse/HCA appointment:
- Complete the Nurse Appointment Request Form.
- We’ll check if your request is suitable for a Nurse/HCA.
- You’ll receive a PIN code and instructions to book via our automated phone system.
- If you have communication needs or struggle with the phone system, please tell us on the form.
⚠️ If you use this form for something that needs a GP, your care may be delayed.
💊 Medication Review Telephone Appointment
Book using our automated phone system – available 24/7:
👉 Medication review telephone appointment
🧠 Mental Health Appointment
Book using our automated phone system – available 24/7:
💉 Drug & Alcohol Team Appointment
👉 Call 01332 502735
Choose Option 1, then Option 6, and follow the prompts.
(Available 24 hours a day, 365 days a year)
🥗 Dietitian Appointment
👉 Call 01332 502735
Choose Option 1, then Option 7, and follow the prompts.
(Available 24 hours a day, 365 days a year)
🦴 First Contact Physio (New back/neck/joint pain)
👉 Call 01332 502735
Choose Option 1, then Option 8, and follow the prompts.
(Available 24 hours a day, 365 days a year)
💉 Phlebotomy (Blood Test Clinics)
Book online at www.swiftqueue.com.
For children or patients with learning disabilities, please contact the hospital directly for a specialist clinic.
📅 Managing Your Appointment
We may offer your consultation:
- By phone
- Face to face at the surgery
- Or by directing you to another service
Need to cancel?
Please give at least 1 hour’s notice.
You can cancel by:
- Calling 01332 502735 (Option 2)
- Using the link in your SMS confirmation
- Via your GP online account (Systm Online)
- Through your NHS App or NHS website
- Texting your name, date of birth, and appointment details to 07842 190117
🚨 Need Help When We’re Closed?
Call 999 only for medical or mental health emergencies — when someone is seriously ill, injured, or at risk.
Visit NHS 111 online (for ages 5 and over)
Or call 111 (for children under 5, or if you prefer to speak to someone)
🗣️ Accessibility & Preferences
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to see
- if you need an interpreter
- if you have any other access or communication needs
🏠 Home Visits
For housebound or very ill patients only within our catchment area.
Please note: Transport or childcare issues are NOT valid reasons for a home visit.
📚 Other Useful Links
💬 A Final Note
If you can, please use our online forms or automated phone system — available 24/7.
This helps us respond faster and keeps phone lines free for patients who need personal support.
If you have Communication difficulties or a very urgent/complex issue, you can still call us on 01332 737777 during opening hours.
Thank you for helping us keep our service efficient and accessible for everyone.
Horizon Healthcare