🌟 Nurse / HCA Appointment
To request a Nurse or Healthcare Assistant appointment, please complete our Nurse Appointment Request form first. This helps us check your eligibility and needs.
Once your request is reviewed, we will send you a PIN code with instructions on how to book your appointment using our automated phone system. Please mention on the form if you have any communication needs or difficulties using the phone system.
💊 Medication Review Telephone Appointment
To book, please call the automated phone system directly
👉 Medication review telephone appointment
🧠 Mental Health Appointment
To book, please call the automated phone system directly:
💉 Drug & Alcohol Team Appointment
👉 Using our new automated service, available 24 hours a day, 365 days a year, please call 01332 502735. Choose Option 1, followed by option 6 and then follow the prompts provided.
🥗 Dietitian Appointment
👉 Using our new automated service, available 24 hours a day, 365 days a year, please call 01332 502735. Choose Option 1, followed by option 7 and then follow the prompts provided.
🦴 First Contact Physio (New back/neck/joint pain)
👉 for new back/neck/joint pain using our new automated service, available 24 hours a day, 365 days a year, please call 01332 502735. Choose Option 1, followed by option 8 and then follow the prompts provided.
🌐🩺💉🧪 Other Ways to Get Help for your health issue during opening times: 👇
- 👉 Use our Get help for any health problem form to contact our Care Navigation Team online — this is the quickest most efficient way to reach us, instead of calling the surgery.
💉 Phlebotomy Clinics
There are several sites in the local area that run phlebotomy clinics. Please use www.swiftqueue.com/ to book an appointment. For specialist clinics, suitable for children and people with learning disabilities, please contact the hospital.
📅 Managing Your Appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- or signpost you to the most appropriate service
Need to cancel your appointment
If you are unable to keep your appointment for any reason please inform us at least 1 hour in advance so that your appointment may be offered to someone else. We have several ways that you can cancel your appointment
- Use our automated service please call 01332 502735. Choose Option 2
- Use the link sent in the SMS appointment confirmation message
- use the GP online system: Systm Online
- use your NHS account (through the NHS website or NHS App)
- text your name, date of birth, date and time of appointment to 07842190117
🚨 After Hours Help
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
🗣️ Accessibility & Preferences
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to see
- if you need an interpreter
- if you have any other access or communication needs
🏠 Home Visits
For housebound or very ill patients only. Transport or childcare issues are NOT valid reasons for a home visit.
Related information
Please use our automated phone system and online forms first — it helps us respond faster and keeps phone lines free for urgent calls!
If you’re reading this, it means you have access to our online services and/or automated phone system, which are available 24/7 to help you quickly and easily with most requests.
To help us manage calls efficiently and support those who need it most, please only call us on 01332 737777 during opening hours if you have communication needs that prevent you from using our online or automated options, or if you are experiencing a very urgent or complex issue that cannot be handled online or through the automated system.
Using the online forms and automated phone service helps us respond faster and keeps our phone lines available for those who need personal support.
Thank you for your understanding and cooperation.
Horizon Healthcare