Horizon Healthcare

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Roadworks on Humbleton Drive
- New
15/10/2019
From 28th October 2019, for 4 days, there will be roadworks on Humbleton Drive, which will involve traffic lights being placed outside the surgery. This will mean there will be no parking directly outside the surgery building. There are side roads Read more
Public Health England (PHE), in partnership with the NHS launches Every Mind Matters this week
- New
08/10/2019
Public Health England (PHE), in partnership with the NHS launches Every Mind Matters this week to help people take simple steps to look after their mental health, improve their mental wellbeing and support others. It is increasingly recognised tha Read more
Flu and the Vaccine
- New
30/09/2019
Information about flu and the vaccine Read more
The NHS App
26/07/2019
Celebrating Breastfeeding Week 17th - 23rd June
18/06/2019
In Celebration of Patient Participation Group Week
06/06/2019
Hay Fever
21/03/2019
New Patients
12/01/2019

Horizon Healthcare