Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Stay Well This Winter
- New
29/11/2019
People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious. People who are older or have long term conditions may be particularly vulnerable Read more
Christmas and New Year Opening Hours
- New
29/11/2019
Day Time Fri 20th Dec Normal hours. (Last day to order pre-Christmas prescriptions by 12 noon) Sat 21st Dec CLOSED Sun 22nd Dec CLOSED Mon 23rd Dec Normal hours Tue 24th Dec Normal hours. (Last day to order pre-N Read more
Hospital Etiquette
- New
21/11/2019
After and during your attendance at hospital, the hospital must ensure that you are provided with the following services: Hospitals must issue fit notes covering the full period until the date by which it is anticipated that you will have recove Read more
Opening Times
- New
11/11/2019
Due to issues over staff safety the atrium doors will be unlocked at our advertised opening times and not earlier. As the weather becomes more inclement we would ask our more vulnerable patients to consider different methods of booking, for exampl Read more
Further Announcement
- New
11/11/2019
We are delighted to welcome Dr Malgorzata Orzechowska to our GP team. She is currently working Wednesday to Friday at the City site. Read more
Announcement
- New
11/11/2019
After 25 years of hard work at Charnwood Surgery, and more recently at Horizon, Dr Joshi will be leaving the practice at the end of November to move onto pastures new. Dr Healey as decided to stand down as a partner, but we are delighted that he w Read more
Changes to Credit and Debit Card Payments
31/10/2019
Derbyshire MIND Partnership
31/10/2019
Roadworks on Humbleton Drive
15/10/2019
Public Health England (PHE), in partnership with the NHS launches Every Mind Matters this week
08/10/2019
Flu and the Vaccine
30/09/2019
The NHS App
26/07/2019
Celebrating Breastfeeding Week 17th - 23rd June
18/06/2019
In Celebration of Patient Participation Group Week
06/06/2019
Hay Fever
21/03/2019
New Patients
12/01/2019

Horizon Healthcare

Horizon Healthcare
CQC Inspected and Rated
Good

Horizon Healthcare

Burton Road is currently OPEN.

Tufnell Gardens is currently CLOSED.

Humbleton Drive is currently CLOSED.

Horizon Healthcare

News

Horizon Healthcare

Horizon HealthcareCQC Inspected and RatedGood

Horizon Healthcare

Burton Road is currently OPEN.

Tufnell Gardens is currently CLOSED.

Humbleton Drive is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Horizon Healthcare

News

Horizon Healthcare
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):