Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

The Living with A Long Term Condition Programme
- New
20/01/2020
Take control of your health by learning new skills one day each week lasting two and a half hours for six weeks, refreshments provided. The Living with A Long Term Condition Programme Read more
#SmearForSmear
- New
13/01/2020
Smear tests aren’t always easy but they can prevent cervical cancer. This week (January 20th -26th 2020) join #SmearForSmear to help @JoTrust smear the myths and get the facts out. For more information on how to get involved, please visit their Read more
Annual Patient Survey
- New
10/01/2020
The annual Patient Survey has now been sent out to our patients by NHS England and we would really like to ask as many people as possible to respond to them. This will be the first year that we will get the results as Horizon Healthcare, because in Read more
A big Thank You!
- New
03/01/2020
Everyone from Horizon Healthcare would like to send a big thank you to all of our patients who sent us cards and gifts over the Christmas period. We had a truly bumper year and we are so grateful for all your kind words, positive messages and thou Read more
Disruption Due To Building Works
- New
27/12/2019
From 1st January 2020 patients will no longer be able to book appointments at the reception. Telephone bookings and Online Services will not be affected. We apologise for the inconvenience. Read more
Stay Well This Winter
29/11/2019
Hospital Etiquette
21/11/2019
Opening Times
11/11/2019
Further Announcement
11/11/2019
Announcement
11/11/2019
Changes to Credit and Debit Card Payments
31/10/2019
Derbyshire MIND Partnership
31/10/2019
Roadworks on Humbleton Drive
15/10/2019
Public Health England (PHE), in partnership with the NHS launches Every Mind Matters this week
08/10/2019
Flu and the Vaccine
30/09/2019
The NHS App
26/07/2019
Celebrating Breastfeeding Week 17th - 23rd June
18/06/2019
In Celebration of Patient Participation Group Week
06/06/2019
Hay Fever
21/03/2019
New Patients
12/01/2019

Horizon Healthcare

Horizon Healthcare
CQC Inspected and Rated
Good

Horizon Healthcare

Burton Road is currently CLOSED.

Tufnell Gardens is currently CLOSED.

Humbleton Drive is currently CLOSED.

Horizon Healthcare

News

Horizon Healthcare

Horizon HealthcareCQC Inspected and RatedGood

Horizon Healthcare

Burton Road is currently CLOSED.

Tufnell Gardens is currently CLOSED.

Humbleton Drive is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Horizon Healthcare

News

Horizon Healthcare
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):